How To Succeed in Customer Service Without Really Trying

So, I walked into work today, and before I could even sit down, the following conversation occurred:

Coworker: Colleen I heard you were mentioned at the Colleague of the Month meeting this morning!

Me: ?

Coworker: I wasn't there, but I guess some customer wrote a letter about you and Don [Sundman, owner of Mystic Stamp] read it aloud to everyone.

Me: Wha? Why? What did it say?

Coworker: I don't know, I wasn't there.

Fascinating recreation, I know. So after being congratulated by another coworker who was actually at the meeting and heard this letter read aloud, I asked for the deets. Apparently, some 90-something-year-old man wrote in to say that he was very ill, on oxygen, and basically just sitting in the corner waiting to die. He called in to Mystic for whatever reason, and I was so sweet nice and wonderful that it GAVE HIM THE WILL TO SOLDIER ON. So he wrote a letter to the Boss Man, who was so impressed by my awesome life-saving abilities that he read the touching letter aloud to the entire assembled staff of Mystic Stamp Company.

So, yeah.

Let's take a step back for a moment, for an important note:

I SELL STAMPS.

I SELL STAMPS WITH THE MINIMAL POSSIBLE AMOUNT OF COMMITMENT AND ENTHUSIASM.

I SELL STAMPS WITH THE MINIMAL POSSIBLE AMOUNT OF COMMITMENT AND ENTHUSIASM AND I SAVED A LIFE.

Imagine what I could do if I had actual skills!

People were congratulating me all day, it was great.

They're going to post the letter in the break room. Presumably to remind everyone of just how high the bar has been set. You upsold a binder? Oh, neat...I GAVE SOMEONE THE WILL TO LIVE!